At Farms Fresh, we strive to provide our customers with the highest quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a refund or exchange within 3 days of receiving your order, subject to the following conditions:
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping charges.
Incorrect Items: If you receive an incorrect item, please notify us within 1 day of delivery. We will promptly send you the correct item or issue a refund, including any shipping charges.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team to obtain a return authorization.
- Pack the item(s) securely in the original packaging, if possible.
- Include a copy of your order confirmation or packing slip with the return.
- Ship the return package to the address provided by our customer service team.
Once we receive the returned item(s) and verify their condition, we will process your refund or exchange within 7-10 working days.
3. Exclusions
Please note the following exclusions to our refund and return policy:
- Perishable items, such as fresh produce, cannot be returned or refunded due to their nature.
- Items that have been used, opened, or damaged by the customer are not eligible for return or refund.
- Customized or personalized products may only be returned if they are defective or damaged.
4. Refund Method
Refunds will be issued to the original payment method used for the purchase. If the original payment method is not available, a store credit or alternative refund method may be offered at our discretion.
5. Contact Us
If you have any questions or concerns about our refund and return policy, please contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase from Farms Fresh.
